![]() ![]() Click Log out at the top right and visit your website on the domain name you have set in Step 6 above.The news feed is the primary system through which users are exposed to content posted on the network. The Facebook chat will only appear on your website when you are logged out. Scroll down the page, until you see the Additional tracking section. Paste the code in the Custom tracking code text area and make sure you click the Save button. Step 10: Paste the Facebook Customer Chat snippet code If the side navigation panel is not open, click on the hamburger menu (three-line button) on the top left corner of your dashboard. In the side navigation panel of your dashboard, click the Get Found Online (SEO) menu. Step 9: Go to Get Found Online (SEO) page If you are not sure how you can log in to your account, click here. Login to your Rocketspark website dashboard. Step 8: Log in to your Rocketspark dashboard ![]() Just copy the code that was generated on the right side of the page. ![]() However, if you have chosen to install the code yourself, it is very easy to do. Just make sure you also email us to explain what website you're wanting this installed on :) If you have chosen to email instructions to your developers, add recipient to we will add the plugin on your website for you. You can install the code by yourself or email the instructions to developers (in this case, it would be Rocketspark). And make sure you add Step 7: Copy generated codeįacebook will give you an option on how to install the code. Go to Dashboard -> Domain Names to see what your domain is. On Rocketspark you want this domain to be your Primary Domain name. To ensure that it works for every user, make sure to type in both the HTTP:// and HTTPS:// variants of your domain name. Enter the domain name where you are going to embed the Facebook customer chat plugin. * Tip: Choose a colour that would match your brand or website.Ĭlick the Next button once you're finished.Īdd your website domain names. Click Next once you're done.Īfter clicking Next, another page will be displayed where you can set the appearance (colour), alignment and automatic expand of the customer chat. You will see a preview on the right of the page of how it will look like on your website. On the next page, you can change the default language and change the greeting that people will see before deciding to chat on your website. It briefly explains what the customer chat plugin does. Step 4: Set up Customer chat language & greetingĪ dialogue box will appear introducing the Customer chat plugin. Scroll down the page until you see the Add Messenger to your Website section. Step 3: Go to the Add Messenger to your website section Step 2: Open Messaging under Page SettingsĬlick the Settings tab on your Facebook page and navigate to the Messaging section where you can start setting up the Messenger for your website. If you already have one, login and open your Facebook page. If you don't have a Facebook page, create one here. You need to have a Facebook page so you can add Facebook Customer Chat. Set up Facebook Customer Chat Step 1: Open your Facebook page For other options check out our help guide here. Something to Consider: We have recently found that having Facebook Live Chat enabled on your website can affect your Google pagespeed insights score so is something to consider when choosing which Live Chat you want to enable on your website. In this support guide, we will walk you through how to easily integrate the Facebook Customer Chat plugin to your website. To get more information about this plugin, follow this link. It is a great live chat solution for your web pages. This plugin loads recent chat history between the customer and your business on, in the Messenger application, or in the customer chat plugin on your website, which means that you can continue interacting with customers even after they have left your website. Facebook Messenger Live Chat can be embedded onto your website via an HTML code. Facebook launched the Messenger customer chat plugin which allows people to interact with businesses directly on their websites. ![]()
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